Please allow up to 15 business days for order processing and fulfillment. Orders may begin processing on the next business day after they are placed. Business days are Monday through Friday, excluding public holidays observed in Nigeria, where our warehouse is located.
Orders of $300 or more qualify for free shipping.
PROCESSING TIME
This processing period helps ensure efficient production, quality control, and a smooth shipping experience. During sales events, holiday periods, or times of high order volume, processing times may be extended.
SHIPPING RATES
Shipping rates are calculated at checkout and vary depending on the destination, shipping method selected, and package weight.
PACKAGING AND SHIPPING
Whenever possible, items shipped to the same address will be packaged together.
However, depending on the size, quantity, or availability of the items ordered, your purchase may be shipped in multiple packages. If this occurs, you will receive tracking information for each shipment where available.
PRE-ORDER ITEMS
Items marked as "PRE-ORDER" require additional processing time and will be dispatched later than regular in-stock items.
If you purchase a product labeled "PRE-ORDER – [Item Name]," your order will be placed on a waiting list and shipped within the timeframe or on the date specified in the product description.
If your order contains both pre-order and in-stock items, the entire order may be held until all items are available for shipment unless otherwise stated.
DISPATCH NOTIFICATIONS
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where applicable.
If you do not receive a dispatch notification within the stated processing timeframe, please contact us at order@manellstudios.com and include your order number.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery timeframe, please allow an additional 2–3 business days before contacting us, as delays may occasionally occur due to customs processing, courier disruptions, weather conditions, or other circumstances beyond our control.
Once an order has been dispatched, delivery is the responsibility of the shipping carrier.
LOST OR MISSING PACKAGES
If your package is lost in transit or cannot be located through the carrier's tracking system, please contact us as soon as possible.
Refunds are not provided for packages marked as delivered by the carrier. However, where a package is confirmed as lost and cannot be located or recovered, we may, at our discretion, provide a replacement item or an alternative resolution.
CUSTOMS DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer. MANELL has no control over these charges and cannot predict the amount that may be due.
Customers are responsible for paying all applicable customs duties, taxes, and import fees required by their country.
CONTACT US
For questions regarding shipping, delivery, or order status, please contact us:
Email: order@manellstudios.com
Website: www.manellstudios.com