We have a 1-day return request period, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at order@manellstudios.com. If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Once we receive your returned item, we will inspect it and notify you that it has been received. We will then inform you of the status of your refund, exchange, or store credit after the inspection has been completed.

DAMAGED OR INCORRECT ITEMS

 

Please inspect your order upon delivery and contact us immediately if:

- The item is defective

- The item is damaged

- You received the wrong item

We will evaluate the issue and work with you to provide an appropriate resolution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

- Custom-made products

- Personalized items

- Special-order products

- Gift cards (if applicable)

If you have any questions regarding a specific item, please contact us before making a purchase.

BLACK FRIDAY, FINAL SALE, AND CLEARANCE ITEMS

All Black Friday purchases, Final Sale items, and Clearance items are strictly non-refundable and non-exchangeable.

- No refunds

- No exchanges

- No store credit

EXCHANGES AND STORE CREDIT

The fastest way to receive a different item is to return the original item (if eligible) and place a new order once your return has been approved.

Customers are responsible for all shipping costs associated with exchanges and returns. If you wish to exchange your item for a product of greater value, you will be required to pay the price difference before the exchange is processed. Where applicable, approved returns may be issued as store credit.

RETURN SHIPPING COSTS

MANELL is not responsible for return shipping expenses. All costs associated with returning an item, including shipping fees and any applicable customs charges, are the responsibility of the customer.

PRICE ADJUSTMENTS

Price adjustments are available for items purchased at full price up to 24 hours before the start of a sale or promotional event.

CONTACT US

For any questions regarding returns, exchanges, or store credit, please contact us:

Email: order@manellstudios.com

Website: www.manellstudios.com