Delivery Policy

DELIVERY POLICY

Shipping Practices

Processing time

Please allow  10 – 14 working days for your order(s) to be processed. This is to enable efficient garment(s) production & seamless shipping process. During sales and high volume periods, kindly note that processing time frame will differ..

Shipping rates

Calculated at checkout and vary depending on your delivery location.

Pre-Order Items

Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual. If you order an item listed as “PRE-ORDER – ‘name of item’” this means that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.

Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to admin@manellstudios.com including your order number.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs and Duties Charges

Almost all shipments crossing international borders ( Nigeria ) are subject to the assessment of duties and taxes imposed by the importing country’s government. Manell  has no control over these charges as they vary between countries.